TERMS & CONDITIONS

Please read our Terms and Conditions before registering for a trip.

• The trip may be canceled by the Travel Operator due to circumstances beyond our control (force majeure). In such cases, participants will receive a 100% refund of the deposit (DP).
• To secure a booking, a deposit of IDR 1,000,000 per person is required. Proof of transfer must be submitted as valid payment confirmation.
• In the event of bad weather conditions or destination closures beyond our control, the itinerary may be adjusted. Participants are not entitled to any compensation or refund for payments already made.
• Full payment must be completed no later than 7 days prior to departure.
• The Travel Operator reserves the right to use photo and video documentation from the trip for promotional and marketing purposes.
• Room arrangements:
  • One room is shared by 2 participants.
  • For an odd number of participants, one room will accommodate 3 participants using an extra bed.
  • For Open Trip / Sharing Trip, room allocation is arranged based on gender.
• The Travel Operator reserves the right to manage room arrangements to ensure smooth trip operations.
• Married couples may be assigned a private room if the remaining participants allow for even gender-based room distribution. If not possible, couples will share a room with other participants, subject to confirmation.
• Married couples may request a private room with an additional charge, as stated in the additional trip details.
• Guide selection cannot be requested and will be assigned by the Travel Operator.
• Trip documentation will be shared via Google Drive and delivered within 5 days after the trip ends (H+5).
• If there are 7–12 participants and Hiace transportation is unavailable, the trip will use two Innova vehicles.
• For Open Trips with 2–3 participants, the package does not include drone footage and only includes mirrorless camera photography.
• Open Trip participants are not allowed to request destinations or facilities and must follow the itinerary arranged by the tour operator.
• Hotels may be changed if the accommodation included in the package is fully booked. Participants will be offered an alternative hotel of equal standard, which will be confirmed by the Travel Operator.
• The Travel Operator does not accept cash payments. All payments must be made via bank transfer.

CANCEL / RESCHEDULE

• The deposit is non-refundable if you cancel the trip for any reason.
• The deposit may remain valid if a replacement participant is recommended by the original participant.
• If you cancel 7 days before departure (H-7) after full payment has been made, 50% of the total payment will be refunded.
• If you cancel 3 days before departure (H-3) after full payment has been made, 30% of the total payment will be refunded.
• No refund will be provided for cancellations made 2 days before departure (H-2), 1 day before departure (H-1), or on the day of departure.
• You may request a reschedule 10–7 days (H-10 / H-7) prior to departure, provided you inform the travel operator in advance.
• Rescheduling is not permitted within 3 days (H-3) prior to departure.
• These terms and conditions are final and binding and are not subject to dispute.